Contact Details

EuroMillions is operated by the national lottery company of each participating country, so in the United Kingdom, EuroMillions tickets are sold and processed by the UK National Lottery, which is licensed and operated by Camelot plc.

If you would like to make an enquiry about EuroMillions, you should contact the National Lottery directly. The telephone numbers and addresses required are shown below:

By Phone

If you would like to speak to a National Lottery representative via telephone, you can dial 0333 234 44 33 (online play) or 0333 234 5050 (retail). Lines are open as follows:

If you have a Minicom device, dial 0370 737 8249. The Minicom line is open as follows:

By Email

If you have a complaint regarding National Lottery games or services, you can send it via email to

By Post

You can also post your query to the lottery's head office at the address below:

The National Lottery
PO Box 251
WD18 9BR

If you have a prize payout enquiry, or a query regarding lost/stolen/destroyed tickets, use the address below:

The National Lottery
PO Box 287
WD18 9TT