Contact Details

EuroMillions is operated by the national lottery company of each participating country, so in Portugal, EuroMillions tickets are sold and processed by Jogos Santa Casa (Santa Casa da Misericórdia de Lisboa).

If you would like to make an enquiry about EuroMillions, you should contact Jogos Santa Casa directly. The telephone numbers and addresses required are shown below:

By Phone

If you would like to speak to a Jogos Santa Casa representative via telephone, you can dial 808 20 33 77. Lines are open as follows:

If you are calling from abroad, use +351 21 391 80 21.

By Email

If you have a comment, question, or complaint about Jogos Santa Casa games or services, you can send it via email to

By Post

You can also post your query to either of the lottery’s claim offices at the addresses below:

Avenida da Liberdade, 194,
1269-275 Lisboa

Delegação do Porto,
Rua de Aleixo da Mota nº 86,
4150-044 Porto

In Person

Jogos de Casa has two regional claims offices in Lisboa and Porto respectively. You can find the addresses and business hours for each of them in the table below. You can claim prizes of a certain value from these offices - for further details, see the How To Claim page.

Office Address Business Hours
Jogos Santa Casa Avenida da Liberdade, 194
1269-275 Lisboa
Monday – Friday, 9:00am to 12:30pm
/ 2:00pm to 5:30pm
Delegação do Porto Rua de Aleixo da Mota, nº 86
4150-044 Porto
Monday – Friday, 9:00am to 12:30pm
/ 2:00pm to 5:30pm